Home  »  Company Reviews  »  Northern Tool
More

Northern Tool

Rating:
20 complaints

Northern Tool Icon

Northern Tool social reviews and reports. Join community by posting your own comments or complaints.

Northern Tool has been a multi-channel retailer since 1981. The products offered by the company include over 30,000 kinds of consumer goods from the industrial to the building equipment like ramps, generators, collectibles, security equipment, water pumps, lawn mowers and more. Among the hundreds of brands carried by the company are North Star, Powerhorse, American Tool, Lund, Schaefer and others. Northern Tool, headquarters in Burnsville, MN, operates 60 stores in 11 states. The company also offers its products through dealers, as well as through its free catalogue and the online store. 95% of in-stock items are delivered within 24 hours, including to APO and FPO addresses. Please try to contact Northern Tool Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Northern Tool Complaints & Reviews
Northern Tool Reviews

Anonymous		 Northern Tool poor customer service

Purchased an truck mounted air compressor from Northern Tool, when unit arrrive put it together and started it up only to have not work. I called the manufacturer and they asked a ...

#291275
Jan 23, 2012
 65

Ericro101		 Northern Tool rip off

Northern tool refuses to honor a gift card which they say has expired, because although their normal gift cards don 't expire, this "promotional" one that was obtained by redee...

#291183
Jan 23, 2012
 45

Anonymous		 Northern Tool

I purchased a winch remote on Nov 2 from Northern Tool (NT) which was advertised as a four wire remote. When I received the remote it wasn't as advertised. It had three wires...

#289409
Jan 16, 2012
 106

Anonymous		 Northern Tool - Band saw parts....

On November 16, 2011 I ordered a Hex Nut Bearing for the Norther Tool band saw...it has a unique thread pattern and I cannot find this anywhere...the part was ordered by Northern T...

#288494
Jan 12, 2012
 137

Tmbrwlf		 Northern Tools Delivery Method

Why does it take aweek or more to go one state? I ordered Thursday, today is Wednesday so I called Northern because a UPS # was issued the day after the order was placed. I found n...

#286337
Jan 04, 2012
 236

Mechanic		 Northern Tool - Returning product you order off line.

If you order something off line. you will not get your money back right alway and when you take it back norhtern tool they do not give you any thing to prove you brought the item b...

#283431
Dec 22, 2011
 243

Jaysss		 Northern Tool

I bought a propane space heater that was making my family sick. Procom brand, bought it last summer a refurb. started using it this winter, i asked Northern tool to help me interfa...

#282225
Dec 17, 2011
 361

Middleag...		 Northern Tool - Omega worm gear engine stand

Upon connecting a chevy six cylinder engine to the omega worm gear stand, the waight of the engine spun the worm drive gear 90 degrees resulting in the worm gear drive not working....

#278762
Dec 02, 2011
 351

Fishingg...		 Northern Tool - NorthernTool sales & store Pricing

Buyers need to watch closely at the Northern tool sales, catalogs, discounts, on line purchasing and in store pricing. They are not the same. Stores will not Discount or mark down ...

#275796
Nov 18, 2011
 454

Jim95060		 Northern Tool - They shipped used, damaged goods as new

I bought a Hobart Handler 187 MIG welder from Northern Tool. It was on sale but so is everything else in their online catalogue. What I got was missing packing material, the plas...

#274857
Nov 14, 2011
 599

Chilidippr		 Northern Tool - Nothern Tool needs to get ducks in a row

I recently ordered a plate compactor from Northern Tool. Delivery in 5-7 bus. days. On day 5 I checked status of order,still pending. This was an instock item. I then checked the d...

#235618
May 03, 2011
 716

Ez2do		 Northern Tool and the BBB

79 complaints and the have an A+? I file with the BBB and I gave them concrete proof of misleading advertisments of the delivery times. FROM THE MANUFACTURE. and still the BBB side...

#227837
Mar 21, 2011
 615

Anonymous		 Northern Tool - Manager is complete A$$hole

As a former customer of Northern Tool, I just want people to know that the manager in one of the NC stores is a complete racist ***. I overheard him tell another employee that...

#226419
Mar 12, 2011
 1240

Spudss		 Northern Tool - Really bad ship packaging

I bought some tractor 3pt forks on ebay from northern tool. The packing job was so bad that most of the bolts and instructions were gone when it got to me. What makes me mad is t...

#220415
Feb 07, 2011
 519

APersosi		 Northern Tool - Made in USA - False Advertising

I purchased a Generac GP Series Portable Generator, Item #: 167932-1013, from Northern Tool + Equipment sale catalog #1013, in August 2010. The catalog displayed U.S.A. for genera...

#216474
Jan 14, 2011
 1101

WillisJeff		 Northern Tool - They have an F with the BBB in Chattanooga

I bought the Most expensive pressure Washer that Northern Tool sells, I took it in to be repaired November last year, they stated it was under warranty, they kept it 2 months, they...

#194586
Aug 18, 2010
 895

Rsdobbs		 Northern Tools not not stepping up to the plate

NOT A FAN!!! Order placed last week for *** trimmer and leaf blower, received an email last Thursday AND and telephone call stating the my order had been deliver to the Greenvill...

#176908
Mar 31, 2010
 681

Aburnse		 Northern Tool - Did not zero my debt when payment was submitted

I received a letter from you in Oct. or Nov. saying I could resolve my account by paying a certain amount which was around $215.00. This amount was less than the disputed amount b...

#167373
Jan 11, 2010
 387

Anonymous		 Deceptive warranty Northern Tool

Northern Tool sold me a warranty on a pressure washer . Item failed so went back for replacement as warranty states. No longer carried that brand so they gave me a much less featur...

#159314
Oct 15, 2009
 2216

Jeff Str...		 Northern Tool - No customer service help for you! "sorry"

I mail ordered a generator from Norther Tools. I checked my status on line and saw they recieved my check and order July 2nd. I waited to see if it shipped, it didn't. I e-maile...

#151011
Jul 13, 2009
 771
Reviews 1-20 of 20

Related Information
Equipment
Buying a car is not everything. After purchasing a vehicle you take the whole responsibility for its perfect functioning. Besides, careful treatment one should provide all the possible and necessary servicing and change the expired parts. It is possible to do it by yourself. Then, it is better to apply to the companies that offer a wide variety of the absolute automobile service equipment and automotive tools for consumer use. Motor vehicle and spare part manufacturers as a rule distribute their products via networks of distributors. Here it is worth mentioning auto shop tools and automobile repair products. AC service equipment, air compressors, air tools, alignment machines, antifreeze recyclers, auto lifts, battery chargers, brake lathes, brake washer, carburetor cleaners, coolant flushers, engine hoists, engine stands, exhaustvent systems, filter crushers, fluid systems service machines, fuel system cleaners, inverters, jack stands, jacks, jump starters, and the like. Such places provide special offers and discounts depending on your frequent and abundant purchases. As a rule, customers do not wait for the parts to arrive, however, there are companies that do not have the equipment available in stock but order it on demand.

New Companies

Featured Complaints